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“We were determined to make technology one of the bank’s niches to better serve customers, and our partnership with Fiserv has been a key component in achieving this technology strategy.”
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The bank realized early on that trends in the financial services industry were showing a decline in customer service levels, so they partnered with a technology provider who enabled them to place a stronger focus on serving customers. Fiserv, Inc. was their choice.
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“Fiserv understands both the macro and the micro of industry changes, and they make certain all the integration is in place.”
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“The solutions from Fiserv have enabled us to be both a community bank and a business bank, without having to change software. They’ve really been a key part of our success.”
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“We were looking for a vendor who could meet and even anticipate the needs of a de novo bank through our infancy and aggressive growth stages,” says California Community Bank Executive Vice President Mark Anderson. “We needed a partner who could supply us with everything we needed in one efficient package. Fiserv provided what we were looking for, and more.”
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Consolidation in the U.S. financial services industry has created new opportunities for de novo banks. These banks are uniquely positioned to meet market demand for personalized, customer-oriented banking services. In the face ofintense competition, how can a de novo bank drive sustainable growth? In short, it can build a customer-centric financial institution focused on improving the financial lives of its customers.
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“Having a comprehensive suite of banking tools that fit our customer-centric philosophy was a must,” says FGBC vice president Mark Sailors. “In addition, we wanted to partner
with a company that would grow with us, and stay current with technology. That’s why we turned to Fiserv.”
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For a denovo bank like Patriot Federal, the fi rst months of operation are critical to its success. Any event that would have knocked the bank out of commission for an extended period would have had dire consequences. So how did Patriot Federal weather the storm?
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Operating in an outsourced environment (through the Fiserv ITI Outsourcing data center in Brookfield, Wisconsin) has also contributed to the bank’s exceptional growth, according to Schulte. “Outsourced processing has allowed us to focus on customer needs, while giving us a trusted partner to help quickly integrate new solutions.”
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Since then, U.S. financial services institutions have experienced consolidation of similarly significant proportions, driven by the need for scale, regulatory changes in the marketplace, advances in technology and, perhaps most importantly, the hunger to add more customers and market share in an industry that many insiders acknowledge suffers from overcapacity.
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Payments are at the heart of a bank’s relationship with customers. The adoption of electronic payments by consumers and businesses has been one of the most profound changes seen in financial services during the past 20 years.
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A client is a client to Fiserv VISION, no matter the size, sophistication or strategy. The commitment to quality, attention to detail and personalized service does not vary, a fact that was not lost on Mark DeFazio, “Fiserv VISION put as much time into my account as they did any of the larger institutions they were working with.
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INDUSTRY EXPERTISE RESOURCES | |
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Financial institutions with less than $5 billion in assets are constantly facing pressure from larger institutions and peer competitors. Currently, payment channel changes are also adding to that pressure. Though paper-based presentment is approaching its sunset, the landscape is not all dark. In fact, reports on the success of remote deposit capture suggest it is the dawn of considerable opportunity for banks of all sizes. This paper provides insight into the electronic/image payment changes that financial institutions should be adopting now.
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NetEconomy Implementation Monitors, Detects and Manages Risk Related to Money Laundering Activity.
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The day may yet come when debit card issuers will be able to eliminate card fraud for all practical purposes, but it will not happen soon. This paper has tried to identify for financial institutions the many issues and challenges facing them as they confront fraud, and identify a framework they can utilize in constructing their programs to combat it.
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“A central element of our success as a specialist lender has been our use of Fiserv’s core processing engine.” Birmingham Midshires
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“Overall DSV is just more efficient.” Jenny Davis. DDA Supervisor, Liberty Savings Bank
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