Our solution is an event-driven problem management system that receives, analyzes, responds to and manages complex self-service device information. It supports self-service units and cash points of all types with:
- Improved fault management and proactive troubleshooting (Result: Increased network availability)
- Automated vendor management (Result: Significantly reduced service costs)
- Decision-making logic for dispatching, tracking and vendor communications (Result: Much lower call center costs)
- Automated problem identification and resolution capabilities (Result: Staff can focus on other priorities)
- Enterprise-wide reporting capabilities to effectively manage availability, profitability, risk and compliance for your organization (Result: Nothing left to chance)
We give you a scalable, flexible solution that easily integrates into your existing infrastructure.
Channel intelligence to boost profitability
Which devices are most profitable? Where should you add a device? Which devices meet hardware and software requirements to launch new marketing campaigns? Where can costs be reduced, and revenues increased?
Device Performance Solutions from Fiserv answer those critical questions. This comprehensive decision support, measurement and asset management tool helps maximize the profitability and efficiency of your ATM and self-service device channel. As a fully integrated module within our Cash & Logistics Product Suite, it provides vital intelligence to maximize revenues, minimize costs and enforce corporate standards across every aspect of your self-service channel.
