BEST-IN-CLASS Capabilities

Financial Crime Prevention and Detection


Real-time profiling and decision-making to protect transactions, customers and accounts across credit, debit and prepaid card products. 

KEY FEATURES

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    Provide a frictionless customer experience whilst detecting and preventing fraud.

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    Increase authorisation approval and associated revenue whilst reducing false positives.

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    Reduce fraud losses, operational costs and software maintenance overheads. 

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    Count on Fiserv for ongoing innovations that help your organisation keep up with and in line with industry standards.

SOLUTIONS SUITE

Protect and inform your customers by utilising our platform, which provides full fraud- and risk-management capabilities operating across multiple channels, leveraging enriched transactional data

Fraud Management
Single platform for financial institutions, providing full fraud- and risk-management capabilities. 
Operating across multiple channels and capturing customer event data across the issuing landscape. 
Provides real-time, multiproduct and omnichannel view of customer behaviour in one solution to detect, prevent and mitigate fraud risks.
 Key features
  • Real-time detection: Provides real-time monitoring of transactions, enabling immediate identification and prevention of fraudulent activities as they occur
  • Integration capabilities: Integrates seamlessly into existing applications, ensuring continuity of operational processes
  • Data utilisation: Eliminates manually intensive data analysis to identify common points of compromise
  • Comprehensive analytics: Improves fraud and risk prevention by leveraging AI/ML scoring and real-time behaviour profiling
  • Model agnostic: Ingests any model, from global consortium to specific PMML and customised models

Customer Risk Communications
An intelligent, omnichannel digital communication manager preconfigured for fraud transaction verification. It engages consumers in individualised dialogues through self-service, virtual agent, email, SMS, mobile apps, IVR, instant messaging and human agents, seamlessly connecting to operations.
 Key features
  • Automated case handling: The solution works cases just as an agent would, with virtual analysts capable of taking actions such as adding notes, adjusting blocks and updating case status, ensuring efficient fraud management.
  • Built-in best practices: Comes with preconfigured and modifiable business rules, workflows, templates and scripts, enabling clients to quickly implement effective fraud management strategies.
  • Operational efficiency: Reduces the need for increased operational head count, reduces losses by up to 35% and cuts fraud loss per case by 50%, all while allowing customers to resume spending immediately in the event of a false positive.

Credit Risk Scoring
Fiserv's credit risk scoring solution is designed to empower financial institutions with robust and efficient risk management capabilities. It combines predictive analytics, auto-decisioning and expert strategy consulting to automate and improve credit and customer management decisions.
 Key features
  • Real-time risk assessment Instantly evaluates cardholder behaviours and assigns risk scores, allowing for immediate decision making
  • Behaviour-based strategies: Segment cardholders based on account activities to create personalised plans for authorisations, credit limits, loyalty, rewards, pricing decisions and other factors
  • Predictive analytics: Utilise analytics to learn from daily customer interactions, refining risk assessments and enhancing portfolio behaviour insights
  • Cross-Channel Integration: Operates across multiple channels and provides data capturing capabilities across the issuing landscape, improving the overall risk evaluation process
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