BEST-IN-CLASS Capabilities

Customer Servicing Solutions


Retain customers and increase revenue with our end to end Customer Servicing solutions, managing front office and behind the scene tasks to ensure seamless operations and real-time customer support excellence

KEY FEATURES

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    Deliver exceptional service with customer-centric features that prioritise satisfaction, building lasting relationships.

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    Effortlessly integrate our agent solutions for a cohesive and streamlined customer service experience.

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    Boost productivity and ensure immediate responses with the comprehensive set of Agent Solutions. 

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    Effortlessly update customer records with our all-in-one platform, providing the tools for comprehensive and accurate information capture.

SOLUTIONS IN USE

Operational Excellence Real-Time Support

 

Our comprehensive set of solutions offer easy to use applications that support the customer service lifecycle

Dispute Resolution Service DRS

Provides back-office disputes and fraud management teams with a leading-edge single platform for a centralised workflow and case management. 

Customer Care

Supports "Front Line" customer service agents with functions and features focused on operational efficiency and delivering quality customer experience. 

Collections Management System

Cardholder data management, debit collection and recovery efforts available within a single operational solution focused on successful collection of delinquent debit.

FEATURES

Empower your agents with our comprehensive suite of features
 

Case Management

Navigate the chargeback lifecycle with our comprehensive case management system, allowing you to oversee every aspect through a centralised and user-friendly interface.

Integrated Workflow

Optimise operations with our integrated workflow solution, featuring a configurable framework ensuring a smooth and efficient process.

Automation Features

Our automation capabilities, including automatic case creation, are triggered by customer service interactions and case memos, as well as supported by streamlined processes.

Account Management

Control account adjustments through our platform, providing seamless management of account modifications for a more responsive and adaptable system.

Integrated Rules Engine

Experience a comprehensive rules engine that seamlessly integrates into your system, allowing you to define and manage business rules, ensuring optimal configuration and transaction control.

Fraud Management Workflow

Our platform features an intuitive workflow dedicated to fraud management, providing a structured process for detecting and handling potentially fraudulent activities.

External Interfaces with API Integration

Elevate connectivity with external resources using our APIs, offering a seamless connection to external document repositories for enhanced accessibility and data management.
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