Serving members from any device anywhere
Financial institutions want one platform, with tighter integrations between fewer products, to make contact center operations more efficient and easier to manage. Neighbors Federal Credit Union turned to LinkLive from Fiserv to meet their needs without compromising on security or compliance.
Neighbors FCU selected contact center as a service and hybrid communications capabilities in LinkLive from Fiserv to support its member interactions. LinkLive digital customer service integrates with Neighbor’s core banking platform and uses artificial intelligence to enable secure, cross-channel conversations.
Now, Neighbors has one platform to text, chat, call, email and video conference with members.
Learn how LinkLive helps Neighbors FCU have:
- More capabilities with less software
- More contact with members, using less hardware
- More positive interactions while needing less staff
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For more information on Fiserv solutions, call us at 800-872-7882 or click below.
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