Fiserv is the leading single-source provider of card program management, composition, production and delivery of statements, bills, notices, regulatory documents and marketing materials for both digital and print communications.
With scalable and trusted technology, resources and expertise for building greater consumer experiences and revenue, we are positioned to help organizations reduce operational complexities and streamline resources for many industries, including financial Services, Fintech, health care payers, corporate organizations and merchants.
Fiserv is committed to helping you navigate a changing world. The following resources are designed to support your shifting needs as you work to create a stronger future for your organization and communities.
Communicate Within Account Statements – Account statements can be an important venue for customer outreach and updates on your evolving response to recent developments. If you need support creating dynamic statements with space for updates, Fiserv can help. Example statement
Stay Connected With Commercial Print – Protect your brand and your relationships with our complete commercial print solutions, including creative services, digital and litho printing, inventory management, fulfillment, mailing services and email creation/execution, all under one roof.
Streamline Digital Document Delivery – Turn each touchpoint into a relationship-building experience with your transactional communication documents based on customer and member preferences, using multiple channels to provide a seamless experience while improving engagement and reducing costs.
Helping Financial Institutions Resume Branch Operations – As you transition to opening your lobbies and resume branch operations, we can help by offering essential products to ensure the safety and wellbeing of your employees and customers, products that keep branches active, clean and promote social distancing measures. Already a SourceAdvantageTM Client? We invite you to visit your CustomSourceSM site or contact FOS_ccinfo@Fiserv.com for your immediate supply needs.
Management in the Time of Coronavirus: Customer, Client and Member Communication
As America adapts to upended social and professional norms due to COVID-19, many are anxious about their financial well-being. People are looking to their financial institutions for reassurance that their institution is not only financially sound but also ready to assist them in their day-to-day financial lives. Read our Raddon Report blog to see how we are leveraging our experience and interaction with more than 300 banks and credit unions to identify best practices to help you.
Build Actionable Campaigns to Grow Your Organization
Use targeted marketing to present the right offer to the right customers at the right time. Strong relationships are a significant strategic advantage as competition for customers and share of wallet increases. Fortunately for customer-focused financial institutions, those relationships can grow even stronger with data. Read more
Helping Small Businesses Survive COVID-19
As many small businesses struggle to navigate the COVID-19 pandemic, financial institutions have an opportunity to step in and extend a lifeline to small business owners, many of whom are relying on their financial institutions to provide resources, insight and stability.
By proactively reaching out to small business owners, instituting provisions to provide them relief, and connecting them with local, state and federal programs, financial institutions can make a meaningful difference now and create long-term loyalty among small business accountholders. Read more
The Healthcare Innovation Opportunities Out Of The COVID-19 Crisis
Colin Mellon, Senior Vice President of Healthcare Solutions at Fiserv, joined On The Agenda Digital Roundtable conversation on the future of healthcare in the United States. While there is no shortage of problems to solve about what's going on today, remarkable things continue to happen. “The ability for American commerce and American business and American healthcare to be agile and embrace technology, it shows we can make fast changes to make things better,” Mellon said. Read more
Fiserv greatly values your partnership. In the coming days and weeks, more resources will continue to be added to this page. In addition, stay tuned for the latest updates on our reimagined Forum 2020 virtual event.
Please do not hesitate to reach out to your client partner if there's anything we can do to further support you. We appreciate your business – it's an honor to serve you.