Partner Advantage

Overview

Partner Advantage offers financial institutions a single source servicing strategy that enables you to provide a best-in-class experience to electronic bill pay consumers. Partner Advantage is a comprehensive suite of value-added products and services that includes:

• Care Assist: Providing end-to-end consumer care while representing you and your brand
• Risk Assist: Helping your institution to maintain compliance with federal regulations and supporting you in the fight against fraudulent activity
• Insights Assist: Providing reporting and analytics necessary for you to make more knowledgeable business decisions
• Project and Managed Services: Offering your institution the option to take advantage of dedicated support staff and additional projects based on your needs

Features

Care Assist:

• Enables you to service your consumers' needs with CheckFree^® RXP^®, CheckFree^® Small Business, Zelle^® and Corillian^® Online, offering you savings in investment, technology and resources
• Care Assist offers several levels of support based on your specific needs

Risk Assist:

• Includes FraudNet™, which helps financial institutions proactively identify potential fraudulent threats, mitigate risks and maintain regulatory compliance
• Incorporates other services, such as support with OCC Governance Reports, offering pre-paid fraud and risk support packages, and assisting with FraudNet alert queue management

Insights Assist:

• Insights Assist offers reporting and key metrics obtainable through an online client support portal
• Provides cost efficiency, a positive customer experience and added insights about your consumers' banking behaviors

Project and Managed Services:

• Offers optional projects and engagements, such as dedicated support staff, that can be requested by your institution and implemented by Fiserv when applicable