Elevating a credit union’s brand and member experience
Meeting member expectations, staying current and delivering new capabilities are top priorities for credit unions. But achieving those goals while improving productivity, efficiency and cost savings often requires a new approach.
Rally Credit Union collaborated with Fiserv to create a process of automated user-acceptance testing for software updates. The program includes training, manual and automated test scripts and a comprehensive dashboard to inform leaders’ decision-making.
Key results:
- Reduced testing hours for a new software release from 360 to 25
- Shortened the turnaround time across multiple teams to deploy new capabilities
- Implemented weekly dashboards during upgrades with clear and thorough documentation
Download the case study to learn more about how Rally has improved productivity and efficiency.
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