In 2017, Philippine Veterans Bank (PVB) embarked on a digital transformation journey with a vision to be the bank of choice for veterans and active military personnel. However, the bank’s legacy platform could not support its growth strategy. By implementing Signature® from Fiserv, PVB was able to improve branch operations and anytime, anywhere banking offerings.
PVB’s legacy bank platform was unable to support its ambitious growth strategy. The system did not provide 24/7 real-time support, was not integrated across digital channels, could only support a limited number of customers and products and experienced considerable downtime. These factors resulted in high operational costs and missed opportunities to offer new products and services to customers..
Signature® from Fiserv fulfilled PVB’s requirements for a core banking platform. Signature now provides the bank with a 360-degree view of customer information and credit lines, flexibility to scale and add new products quickly, and rich financial management functionality to customize the general ledger, which helps to meet regulatory compliance and reporting needs.
Putting the customer at the heart of PVB’s digital transformation strategy is a top priority – to provide a seamless customer experience while offering similar products and services across multiple channels. The ability to serve customers anytime and anywhere drives incremental growth for the bank. Signature paved the way for PVB to achieve these goals.
The suite of Signature solutions provided by Fiserv gives our customer service staff a comprehensive view of customer information, and capabilities to offer new products to better serve new and existing customers.
– Camille Maricelle M. Canullas
CIO at PVB
The new platform has proven to be robust and reliable since deployment, providing streamlined, end-to-end processing, with 24/7 availability across all branches and channels. Teller for Signature and Aperio™ from Fiserv were also implemented to boost customer service support centrally at the head office.
Smart Branch is a web-based, customer self-service application for queue management designed for PVB. By integrating Smart Branch with Teller and Aperio, it enables customer information to be captured right at the queue, eliminating the manual process of customer onboarding at the teller. This further optimized branch operations by reducing long queues and waiting times, helping to provide uninterrupted service and achieve higher customer satisfaction.
The manual workload for reporting has been significantly reduced. This allows our staff to focus on critical business issues and make informed decisions.
– Camille Maricelle M. Canullas
CIO at PVB
PVB has recently gone live with the latest version of Signature and DigitalAccess from Fiserv. This will enable the bank to further ramp up service availability and expand the customer experience – by adding digital banking capabilities and forging partnerships with other distribution channels, such as fintech companies.
Philippine Veterans Bank (PVB) is a private commercial bank headquartered in the city of Makati, in metropolitan Manila. Owned by Filipino World War II veterans and their heirs, the bank has 61 branches and 222 ATMs strategically located nationwide and caters to both corporate and retail financial markets. It is also an authorized government depository bank. As part of its charter, 20% of PVB’s annual net income is entrusted to the Board of Trustees for the Veterans of World War II, for the benefit of World War II veterans and their descendants
We have reduced our total cost of ownership by 40% since the launch two years ago. The outcomes have proven that our decision to choose Fiserv as our strategic partner was the right one.– Camille Maricelle M. Canullas
CIO at PVB
To learn more about Signature download the case study below and visit our banking platforms page.