For financial institutions, the role of the branch in meeting accountholder needs continues to evolve. In this podcast series, we explore how consumer preferences and technology are impacting the branch in some expected and some surprising ways, and what financial institutions can do to make the most of their branch strategy.
July 2021
Branch evolution still means different things to different financial institutions, but two key goals are common: improving the consumer-employee relationship and making branch operations as efficient as possible. Join our conversation with James Lubeck, director of Client Solutions Consulting at Fiserv, as we discuss how to use technology to streamline branch operations while building a better accountholder experience. From implementing self-service solutions such as Interactive Branch Kiosk to taking a strategic approach to right-sizing your branch footprint, there are a multitude of ways to gain new efficiencies from your branches.
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