The Powerful Link Between Emotions and the Accountholder Experience
Account holder communications are often stale and impersonal, simply regarded as a tool for information sharing. But they don't have to be. They can be a strategic weapon in improving the accountholder experiences.
By making the impersonal personal, financial institutions create emotionally connected – and more loyal – accountholders. Organizations that excel at making every connection count stand to reap the rewards of an engaged accountholder base.