Solution Set

Fiserv University

Maximize your return on investment with a full suite of training solutions designed to help your teams optimize Fiserv systems

GROWTH-DRIVEN TRAINING

Skills built for operational efficiency


Training, operational data and consulting that enable better, more effective use of Fiserv products.

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    Offer training and learning tailored to your operations, with everything from skills-building modules and certification programs to onsite consulting.

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    Leverage reporting to assure positive performance across teams, and identify specific areas where your team would benefit most from additional education.

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    Meet financial, operational and expansion goals with process validation metrics and fully customized engagements with Fiserv experts.

SOLUTIONS IN USE

Optimize product investments with training tailored to business needs

Onboard new staff

New-hire training to hit the ground running

House all the information needed to give new associates key banking and Fiserv product knowledge.

Fiserv Product Certifications

100-300 level course certifications for your Fiserv environment, tailored to both the products in your suite and the expertise needed for different teams in your institution.

On-the-Job Validation

Confidence, a companion app viewed alongside Fiserv products, delivers step-by-step instructions for key product tasks and operations, with real-time validation.

Build product experts

Expanded learning to go beyond one-time training

Courses for each phase in the product lifecycle and product-specific events deliver structured and continuous training programs to build expertise on your teams.

Fiserv Product Certifications

100-300 level course certifications for your Fiserv environment, tailored to both the products in your suite and the expertise needed for different teams in your institution.

Educational Events

In-person and virtual events designed to build on Fiserv product knowledge.

Manage team performance

Measuring the right data for operational efficiency

Measurement tools track trainings, certifications and inquiries by your team, and validate performance in actual operations.

Performance Scorecard

A full-scope report for business operations highlighting knowledge, certifications attained and opportunities for improvement.

On-the-Job-Validation

Confidence, a companion app viewed alongside Fiserv products, delivers step-by-step instructions for key product tasks and operations, with real-time validation.

Optimize product functionality

Learn more from client stories

 

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FNB Community Bank

Building its brand and increasing customer satisfaction with Credit Choice

Read the customer story

Credit Choice is a full-service credit card offering that provides our customers with multiple program options while providing additional revenue for FNB.”

Dynette White

Vice President and Project Manager
FNB Community Bank

Creating operational efficiencies to promote business gains

Customized engagements with Fiserv experts identify opportunities for financial growth with your product ecosystem.

Educational Events

In-person and virtual events designed to build on Fiserv product knowledge.

Advisory Services

Operational reviews and customized consulting to help you achieve your business goals though strategic insights that lead to profitable actions.

Discover insights about Fiserv University

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Fiserv University

Maximizing the value of your technology investment requires targeted training to ensure staff have the tools they need to excel. Curated educational resources can improve efficiency and create a better experience for staff.

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