Branch Automation

While most consumers rely on online or digital banking, branches are still relevant. How you maintain and grow that relevance for consumers who require in-branch services is critical. New strategies and technologies are driving branch transformations that aim to improve the customer experience while lowering branch costs.

People walk into your branch with high service expectations that can come at a high cost to you. How do you address their needs as effectively and efficiently as possible? Fiserv is committed to branch transformation initiatives that help financial institutions meet those needs and grow their revenues. Our solutions streamline and automate branch operations and provide in-branch self-service options to help you better serve customers or members more quickly and efficiently than before.

Transform Your Branch Operations and Drive Improved Engagement

Turn your tellers into sellers

Give front-line staff the ability to handle more services, not just low-value cash counters

Become service-centric

Address your consumers' on-demand needs instead of just processing transactions

Focus on customer experience

Provide the speed and convenience consumers expect

Spend wisely

Enable smaller, more operationally efficient branches and remote locations

Branch automation solutions from Fiserv help financial institutions leverage the capabilities of a traditional branch, without the traditional costs, and find better ways to improve engagement and consumer interactions. To lead these automation initiatives, we combine hardware, software and services to:

Automate cash handling and accelerate cash transactions while providing increased security and accuracy
Enable your consumers to complete typical branch transactions with self-service convenience
Leverage biometric authentication technology to help minimize fraud while completing transactions quickly and improving accountholder satisfaction

Smart branches use technology to boost sales and improve customer experience significantly. … Applying the concept transforms the way a bank branch operates, significantly lowers real-estate requirements, and alters customer interaction – with a resulting 60 to 70 percent improvement in branch effectiveness, as measured by cost savings and increased sales.

– "A bank branch for the digital age", McKinsey & Company, July 2018