BEST-IN-CLASS Capabilities

Customer Loyalty

Provide a modern digital loyalty experience that attracts, engages and retains card customers through personalized rewards and self-service interfaces. Create compelling value positions that respond to changing market dynamics, differentiate your offerings and foster long-term loyalty.

KEY FEATURES

Unified platform

Use a single, currency-neutral platform – built on one unified code base – to support credit, debit, retail, and other relationships, enabling a wide range of client offerings.
Program flexibility

Create competitive loyalty programs with intuitive self-service, no-code tools and business actions. Tailor offerings to design customer journeys that effectively acquire, engage and retain customers within an established control framework.
Behavioral rewards

Reward customers for actions beyond card spending, such as referrals, enrolling in paperless statements and celebrating anniversaries to boost sustained engagement.
Real-time rewards

Near-instant processing and scoring instantly reward customers, encouraging continuous spending and engagement, with rewards triggered in real-time during transactions.
Pay with points

Offer customers the ability to redeem loyalty points during the shopping experience at leading brands, enhancing their convenience and satisfaction.

Tailored solutions to build loyalty

Tailor your offerings
Leverage platform flexibility to create tailored rewards and loyalty programs that enhance customer satisfaction and drive retention.

Drive customer engagement

Gain wallet share and achieve top-of-wallet status with technology that enables instant rewards and self-service features.

Differentiate the customer experience

Optimize program capabilities to transform business actions into impactful value propositions and value streams.

Drive growth
Enhance customer acquisition, engagement and retention with a loyalty program that offers diverse redemption options, including travel, merchandise, cash back and more.

Navigate regulations

Ensure compliance by leveraging the platform’s capabilities to meet evolving regulatory requirements.

Use Cases

Learn more about additional Issuer solutions

Commercial Card Solutions

Deliver secure and efficient commercial card programs to meet the evolving needs of businesses.

Digital Channels

Deliver intuitive access points to interact with your consumers across web, mobile and digital wallets to drive engagement.

Digital Communications

Offer omnichannel communications that deliver clear, targeted messages to keep customers informed and empowered.

Card Fraud & Risk

Safeguard customers’ information with state-of-the-art tools and AI technologies to detect, prevent and manage fraud.

Healthcare

Enable a full suite of consumer-directed health solutions, including HSA, FSA and HRA products.

Lending

Fiserv empowers issuers to offer installments to the right customer at the right time, from BNPL to on-card installments.

Card Data & Insights

Gain insights into customer behavior, enabling personalized services and proactive issuer resolution.

Credit Card Payments

Facilitate seamless, secure customer payments to make it easy for people to manage their accounts.

Service Management

Ensure customer needs and expectations are met or exceeded through consistent, high-quality processes and services.

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Large Financial Institution

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Public Sector

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Software Providers and ISVs

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